Website users

Our website is not intended for children and we do not knowingly collect data relating to children.

Using the Contact Us function

If you complete a Contact Us form on our website, We typically collect the following information:

• Your name and surname;
• Email address / Telephone number;
• Details of your enquiry.

Depending on what contact form you’re using, We may also collect additional information. It will be obvious what we’re collecting and why We need this additional information, and We will only use it for the purposes of the original contact.

If you contact Us by email and telephone, we will only collect and process the personal data which you provide to us, also, it shall only be used for the purposes for which you provide your personal data to Us. For example, if you contact SETLL with an enquiry about the provision of care, we may with your permission share your details with one of our Trusted partners to ensure you are matched with the appropriate service provider.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our website uses cookies to distinguish you from other users of our website. This helps Us to provide you with a good experience when you browse our website and allows Us to improve our site.

We use cookies for a number of reasons on our website:

• Essential Cookies. Cookies that are essential to the running of our website, in that the website will not function correctly without them. These are enabled by default and cannot be turned off, unless you change the cookie settings in your browser;
• Analytics cookies. For example, when someone visits our website, We make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g., what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables Us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
• Marketing cookies. These cookies are used for the purposes of measuring the effectiveness of our marketing campaigns and to also serve our advertising via Google’s and Teads’ advertising networks. We use these tracking technologies to help us run our business. We use cookies and tracking pixels for Google, Facebook, our Customer Relationship Management (CRM) system (see our use of UTM below) and Teads.

We also make use of specific website addresses (called “Urchin Tracking Module” or “UTM”) which allow Us to identify an individual from how they interact with our website. For example, it enables Us to track specific marketing campaigns, the source of those campaigns (e.g., on social media) and if you provide Us with contact information, we’re able to build up a profile of how you have engaged with our website and marketing activities. Such information will only be stored in our CRM if you have consented to the use of the cookies that are needed for the UTM to work.

Before We make use of these technologies via the website, where required you will be prompted to provide consent for their use. If you do not consent to their use, these cookies and pixels will not be used, and We will not be able to measure the effectiveness or provide our marketing messaging to you. However, if you do consent to the use of these cookies then certain information about you and your web activity will be shared with Facebook and Google for the purposes of their advertising services, and as such this data may be processed outside the UK and EEA. Via our cookie control settings, you may change your mind at any time.

Marketing

From time to time SETLL may obtain your consent to send you educational and promotional material. You will have the opportunity to specify how you wish to receive such material and We will only contact you by the means you have specified, i.e. email, mobile, landline or all contact options. You will have the opportunity to unsubscribe from all or some of the marketing material at any time. If you wish to unsubscribe, simply choose the Unsubscribe option or contact us and let us know that you no longer wish to be on the mailing list.

Your information is safe with us, and we will not share your personal data for marketing purposes with any third party other than as specified in this privacy promise or with your consent.

How long we keep your data

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Where your data is stored

As a matter of course, we do not transfer your data outside of the European Economic Area and use, as far as possible, UK or European data centres. Where we use data processors who only have overseas-based data centres, We only do so in limited circumstances and always only after completing a thorough due diligence process to ensure your data’s continued safety and security.

Third-party processors

We use a number of third-party cloud-based services for the purposes of effectively running our business and providing our services to you. We also use a number of third-party organisations, e.g. accountants, HR support, CRM system etc.

In all cases where We are using a third-party service or company, We will only provide the minimal amount of information required.

We always conduct due diligence against all our third-party suppliers to ensure their compliance with Data Protection Legislation and that they have suitable security measures to protect your data. We also make sure a legally binding contract (sometimes called a Data Processing Agreement or DPA) is also in place to protect your data.

Your rights

Because the data We hold about you is your data, you have the following rights in respect of the personal data We hold about you:

• Right to Access – this means that you can ask Us for a copy of all personal data We hold about you. This enables you to receive a copy of the personal information We hold about you and to check that We are lawfully processing it.
• Correction Right – if you believe that any of the information We hold about you is incorrect or out of date, you have the right to correct such information by providing Us with the correct up-to-date information. In addition, you can ask Us to delete incorrect or out of date information, and We will be happy to do so unless We are prevented from doing so by law or regulation.
• Right to be Forgotten – this enables you to ask Us to delete or remove personal information where there is no good reason for Us continuing to process it. Please note that where We are obliged to keep your personal data because of a regulatory or legal requirement, We will not be able to delete the data and must continue to retain it.
• Right to Restrict Processing – in some limited circumstances you have the right to restrict the processing of your data.
• Right of Objection to Processing – you have the right to object to Us using your data for direct marketing purposes and to profiling.
• Right of Data Portability – you have the right to request a copy of the personal data We hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third party as you specify in your request.
• Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making.

Right to complain

If you have any concerns about our handling of your personal data, please do not wait, bring it to our attention but, of course you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or telephoning the ICO helpline on 0303 123 1113.

More information

For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk

Changes to this Privacy Promise

We keep our Privacy Promise under regular review. This Privacy Promise was last updated in June 2024.

If you have any questions about this Privacy Promise, please contact our Client Services Centre on enquiries@setllcareservices.com