Who we are

We are SETLL (Supporting the Elderly to Live Life), a company registered in England & Wales with company registration number . Our registered office address is 1 Miller Close, Romford RM5 2EN.

This privacy promise sets out how We collect and use personal data in accordance with the UK’s General Data Protection Regulation (“GDPR”) and Data Protection Act 2018 (“Data Protection Legislation”).

Our promise to you

We respect your privacy and comply with data protection laws whenever We process your data. The law says that the personal information We hold about you must be:

• Used lawfully, fairly and transparently.
• Collected only for valid purposes that We have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes We have told you about and limited only to those purposes. Accurate and kept up to date.
• Kept only as long as necessary for the purposes We have told you about.
• Kept securely.

How to contact us

You can contact us on [ ] during office hours, or by e-mail [ ] alternatively you can complete the contact form on our website.

What information we collect about you and why

The information SETLL collects about you will depend on who you are. The sections below explain in detail what information is collected on each group of individuals.

Your personal information will only be used for the purposes for which it was collected, unless We reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If We need to use your personal information for an unrelated purpose, We will notify you and We will explain the legal basis which allows us to do so.

Please note that We may process your personal information without your knowledge or consent, but We will only do so where this is required or permitted by law.

It is important that you read this privacy promise together with any other privacy policy or fair processing policy We may provide on specific occasions when We are collecting or processing personal data about you so that you are fully aware of how and why We are using your data. This privacy promise supplements other notices and privacy policies and is not intended to override them.

Clients & Clients’ Families

Enquiries about the provision of care services

If you have an enquiry about the services We offer, you can either contact us on 02036546930 or complete the contact us form on our website. SETLL records the following information about you and/or the individual who may require our services:

• Name and surname; postal address, including postcode;
• Contact details such as email address, telephone number;
• Any requirements of the potential recipient of the services, including any medical and/or health conditions;

SETLL collects the above data for the purposes of matching you with the right support worker for the area where the services are to be provided. We will then contact you to discuss your requirements and to provide further information about the services We can offer.

SETLL may share some of your information with other health and/or social care professionals and emergency services where appropriate (i.e. required in order to provide you with their services, if it is in their legitimate interest to do so, or if it is in your vital interests).

We process your personal data for the purposes of monitoring the quality of the services provided by our organisation (including for example by sharing your details with selected market research agencies).

Employment and Recruitment

If you are an employee of SETLL We will collect a range of personal information about you. This will include:

• Personal contact details, such as your name, title, address and contact details, including email address and telephone number.
• Date of birth
• Gender
• The terms and conditions of your employment
• Details of your qualifications, skills, experience and employment history, including start and end dates, with previous employers
• Information about your remuneration, including entitlement to benefits such as pensions
• Details of your bank account, tax status and national insurance number
• Information about your marital status, next of kin, dependants and emergency contacts
• Information about your nationality and entitlement to work in the UK
• A copy of driving licence
• Details of periods of leave taken by you, including holiday, sickness absence, family leave and the reasons for the leave
• Details of any disciplinary or grievance procedures in which you have been involved, including any warnings issued to you and related correspondence
• Assessments of your performance, including appraisals, training you have participated in, performance improvement plans and related correspondence

They may also collect, store and use the following special categories of more sensitive personal information:

• Information about medical or health conditions (e.g., sick notes), including whether you have a disability for which the Franchised Office needs to make reasonable adjustments
• Information about your criminal record (where applicable)
• Equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief (this information is optional and is only used to ensure that the Franchised Office is an equal opportunity employer).

We collect this information in a variety of ways. For example, data is collected directly from you through the application form, the recruitment process and during work-related activities throughout the period of working for them.

In some cases, WE collect personal data about you from third parties, such as references supplied by former employers.

Data is stored in a range of various places, including in your personnel file, in our HR system and in other IT systems (including the email system).

SETLL needs to process this data to form an employment contract with you and to meet its obligations under your employment contract. In addition, they may need to process data to ensure that they are complying with their legal obligations, for example, they are required to check an employee’s entitlement to work in the UK, and in some cases, it may be necessary to carry out criminal records checks to ensure that individuals are permitted to undertake a particular role.

SETLL processes this data to ensure that our office comply with your agreement with them, specifically as relates to safe and proper recruitment practices.

In other cases, we have a legitimate interest or legal obligation in processing personal data before, during and after the end of the employment relationship. For example, we may contact employees who are leaving SETLL to conduct an exit interview with them.

Applying for a job at SETTL

If you apply for a position at SETLL we will collect and process the information you provide to us as part of your application. This information will be processed for the purposes of assessing your suitability for the role you have applied for.

If you successfully apply, the information you have supplied will form part of your HR record and processed as set out above in the “employee” section.

In addition, We will analyse information provided as part of the application process in order to identify trends and ensure that SETLL remains an employer of choice in the marketplace. We will always anonymise your data before we extract it from our systems to share with other parties.

If you are unsuccessful, unless you have given us permission to keep your application data, we will delete it once it is no longer lawful for us to retain it.